Users of this site are entitled to expect that any information collected as a result of that use will be treated within the terms of the New South Wales Government's privacy responsibilities and obligations. The New South Wales Government's privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1998.
What information do we collect?
When you look at the pages on the NSW Government site, our computers automatically record information that identifies, for each page accessed:
How do we use the information collected?
The information collected during each visit is aggregated with similar logged information and published in reports in order for DFS to identify patterns of usage of the site. This will assist us in improving the NSW Government site and the services offered on it.
DFS will not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or otherwise in accordance with the New South Wales Privacy and Personal Information Protection Act 1988.
What exceptions are there to this rule?
DFS will collect, use and disclose more extensive information than stated above in the following circumstances:
DFS reserves the right to make disclosures to relevant authorities where the use of the NSW Government Directory site raises a suspicion that an offence is being, or has been, committed.
In the event of an investigation, DFS will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs.
Is the information stored securely?
Yes. Information collected is stored in an appropriately secure format and held by DFS for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.
What will we do with information provided in Feedback?
DFS provides feedback facilities on the NSW Government Directory site to allow users to provide input into the future development of the site and to comment on the provision of service by the Office.
The provision of personal details on feedback is optional.
Users may provide personal details for the purpose of receiving a reply to their feedback. This information will only be used for the purpose for which it was provided. We will not add your email address or name to any mailing list.
DFS may publish aggregated information about feedback on the site, to the extent that it does not identify or cannot be used to identify individual users.
Who else has access to information within the Department?
DFS captures this information on its own computers and through the use of third-party analytical software such as Google Analytics. Access to the raw data is restricted to a limited number of officers in DFS for the purpose of analysis and to report on the success of NSW Government in meeting DFS's communication and access objectives. The officers who can access this data are the members of the Electronic Services Unit of the Government Chief Information Office.
Will this policy be updated over time?
Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded in light of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.
'Cookies' are small pieces of text data that a web server can store on, and later retrieve from, a user's computer. They do not personally identify you, but do identify your browser. Cookies can be either 'persistent' or 'session' based. Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing web site. Session cookies are short-lived, are used only during a browsing session, and expire when you shut down your browser.
This NSW Government Directory website uses persistent cookies. They record your preferences in relation to your use of the site and provide us with other information about your enquiry that allows us to recognise your browser if you return to this website in the future. This allow DFS to present information that may be most relevant to you based on your previous visits. They also help DFS to understand what parts of the site users find the most useful and improve the effectiveness of the website.
The cookies on this site do not read the information on your hard drive. They do not make your computer perform any actions or make your computer send information to any other computer via the internet. DFS makes no attempt to associate cookies with users' names or identities. Our server cannot find out your name or email address, or anything about your computer, by using cookies.